Industry
Technology
Challenge
They wanted a wow-factor solution to directly align with all the new technology installed throughout the new courthouse. They also wanted to automate the process of providing assistance to the public in finding their destination within the courthouse. This would ease the burden off the front office staff and security, but they needed a solution that would allow them to upload a daily calendar because the schedule for facility changes every day. The solution needed to accommodate those daily changes and accurately assist visitors in both Spanish and English to identify the time and location of their appointment.
Results
Meet ANDI, an Automated Navigation Digital assistant named after one of Mohave County's most famous people, Andy Devine. On opening day of the courthouse, ANDI received over 300 visitors. She even took selfies with some of them. She is the first thing people see upon entering the facility, providing the wow-factor desired. ANDI is stationed just as visitors come through security. She is equipped with sonar to acknowledge their approach and welcome them. Upon hearing their name, their corresponding destination is displayed on her screen, and she will also verbally tell them how to get there. ANDI reduced staff interruptions by hundreds in 2021. If she doesn’t recognize the name, she alerts them to step up to the front counter for additional assistance. PRSONAS™ provided the solution they needed with the functionality required and was within their budget.
Solution
Wayfinding
About Mohave County Superior Courthouse
Mohave County Superior Courthouse serves as a central hub for judicial services across one of Arizona's largest and fastest-growing regions. Located in Kingman, the courthouse oversees a wide range of criminal, civil, family, and probate matters, supporting a diverse population. The Superior Courty plays a key role in managing thousands of cases annually.The Background
The Mohave County Superior Court had recently moved into a state-of-the-art courthouse in Kingman, Arizona. The new building solved several challenges concerning security, technology, and future needs. They wanted to showcase all the technical advancements they had within the courthouse itself, but they were missing a key element to make the best first impression when visitors walked in the door!
The Solution
Right away, our team knew that the PRSONAS™ solution with wayfinding was the best fit for the job! First, let's address the wow-factor. That's easy! Upon entering the lobby, visitors would be greeted by an interactive avatar. Equipped with built-in sonar to initiate the conversation and voice-recognition technology, so visitors could state their name and a map immediately displayed along with verbal prompts about how to locate their destination.
PRSONAS™ Assists Visitors in Finding Their Appointment Location in a Safe and Efficient Way!
