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Workers Credit Union Olivia in lobby

Workers Credit Union Puts PRSONAS™ Custom Experience to Work

Nicholas (Nick) Wommack
2021-04-30 14:00:00

Some time ago, Workers Credit Union (WCU) in Lowell, Massachusetts, reached out to us because it wanted to improve its visitor management system. They were looking for a solution that exuded wit, charm, innovation, and the ability to automate their self-serve services. WCU certainly came to the right people for the job! We collaborated with the company to develop a better customer experience and integrate its existing use of KronosOur team created a pilot and they fell in love...so much in fact that they increased their digital workforce to four! Who or what is the result of this collaboration? Olivia. 

WCU_Lowell_Interior2_blog

Olivia is an interactive hologram wielding the PRSONAS Digital Personality Engine™ and she now stands proudly in the lobby as a greeterAs is the case with all her digital colleagues in the PRSONAS product line, scaling a unit once trained is infinite and cost-effective. As a greeter using Kronos scheduling and appointment software, Olivia checks in visitors for their appointments and notifies staff of their arrival – creating a smooth and efficient experience for the customers and leaving the staff to handle the higher-value tasks such as financial coaching!  

She takes her job very seriously and WCU wanted her to be able to interact with a diverse customer base. Olivia speaks multiple languages such as Spanish, Vietnamese, European Portuguese, and Brazilian Portuguese in this case. All PRSONAS units have the ability to communicate in hundreds of languages including American Sign Language!

Olivia was featured in this recent article from Banker & Tradesman discussing just one way financial institutions can change how customers interact!  

“The technology takes the friction out of banking, so our members and staff can focus on building financial wellness,” 

Peter Rice, Workers Credit Union’s Chief Banking Officer 

 

Olivia is much more than a pretty face; she is an asset to any company and could be your new favorite employeeSee for yourself! 

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