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13 Things You May Not Know About Voice-First VMS

Raymond Winters
2020-08-15 14:30:00

By now, I am sure many of you have encountered a VMS, or Visitor Management System. But did you know that low touch, no-touch

, and voice-first interfaces, along with a human-like avatar offer you a LOT more than a simple VMS kiosk? There are a lot of considerations when looking for the right system for you and here are some things I am willing to bet you probably have not considered…yet. 

  1. Keeping it Clean: Touch-less and low touch interfaces are simply cleaner. Less contact means less exposure to pathogens, and 
    as well all know, that is a pretty serious concern.
  2. Keeping it Cleaner: OK, so you have a “low touch” interface, meaning occasionally people need to touch the screen. That is fine. Your system can also remind people to use the hand sanitizer you have strategically placed. Some of the systems that are coming even include UV lights to sanitize between uses! How is that for convenience?
  3. Control the Access: A voice-first interface not only follows voice commands; it can recognize voices too. Use voice recognition to control access to sensitive areas or even identify people checking in and out of the building.
  4. Managing Deliveries: So, the FedEx™ guy says “Making a delivery”. Your lovely new voice-first VMS asks, “Do you need a signature?” Driver says, “No.” Your VMS says, “Please drop off the package in the room marked deliveries.” He drops off the package and that is the proverbial "that". Need a signature, then the VMS says “OK, I will call someone for you and they will be here in just a moment. You can have a seat, or just wait here.” The SMS and email are sent to your designated person and you have successfully received your package with minimal contact and no time overhead for your employees!
  5. Limiting Contact: Yes, I tangentially address this, but voice-first interfacing on a Visitor Management System is an ideal way to limit direct human contact. While many of us are not exactly fans of this situation, but it is the current reality and a human avatar-based VMS system is a great way to start reducing that contact.
  6. Cost Savings: Yeah, this is a no-brainer. After the initial investment, the cost of a VMS is a fraction of a live receptionist and honestly, there are not a lot of functions that cannot be performed by a PRSONAS unit… but you might have to get your own coffee.
  7. Stopping the Spread: We know COVID-19 is a pain, it has hurt a lot of people and we all want to do our best to keep it out of the workplace. The voice-first VMS system allows you to ask screening questions and with the right ancillary equipment options, it can even detect elevated body temperatures and notify security or other specialized teams when a violation occurs.
  8. Help! I’ve Fallen and I Can’t Get Up!!! Dang, dude just fell over, what do I do? Well, looks like the handy dandy voice-first VMS has this covered too. The system hears the cry of “Help” and quickly responds, “Do you need help?” If a corresponding “YES!” is heard, the proper people can be notified immediately. There are even options for connecting directly to first responders and allowing two-way communication through the system!
  9. Personality: You want a funny, quirky receptionist, the avatar-based VMS can do that! Prefer a dour, tight-lipped pro, we got that covered too. You get to specify the responses and, in turn, the personality of the character to meet your needs and your image. WARNING: we are not above slipping in the occasional joke!!
  10. Flux Capacitor: This unit does not have one and is not a registered time-travel device. This option is not currently available on systems under 100 trillion US dollars.
  11. Finding your Way: YES! We can do that too! After your visitor checks in, they probably want to know where to go. No worries, wayfinding can be built into the system too. Your voice-first avatar VMS can also provide maps, directions, and even a QR code linking to maps that can guide your visitor to the right spot every time.  This is yet another point that saves labor, direct physical contact, and time!
  12. I am Not into Sleep: So not only can your VMS work around the clock, there is no medical cost, she never sleeps, never complains, is always on message, and maintains a smile, ALMOST all the time. That said, she might get mad and not show up if the power goes out.
  13. Whisky Tango Foxtrot: Ever have an angry visitor? Yeah, we got you covered there too! While not a standard feature, a voice-first intelligent digital assistant can sense stress and anger, as well as other emotions, and notify the correct people when a visitor might present a problem. It might not happen often, but I personally have found that being prepared to face a distressed visitor or client is a lot easier than getting caught by surprise. So … 

With all of the features that can be packed into a low-touch or no-touch VMS system, the only question I have left is why are you not already calling to get yours?  




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