PRSONAS™ Blog

The PRSONAS™ DXP (digital experience platform) is the secret to an efficient and productive workplace! They can easily take the shape of many different types of help and support you need. 

Picture this: A digital assistant that can take over any and all repetitive tasks to free up time and energy for your other employees. 

Here are just 5 ways that the PRSONAS™ DXP can help to make your workplace more efficient

1. Greet your Visitors

Have you ever interacted with one of those clunky front-desk check-in screens? You've seen them, they are usually a little dirty and not very responsive or they only respond when you use the stylist attached to a cord. Well, you can forget about those! Your future receptionist is with PRSONAS™ DXP. Your guests are greeted in almost any language with a friendly face custom to reflect your brand perfectly. Your guests simply have a conversation rather than poke on a touchscreen. Your employees are notified when their guest has arrived. Your guests are given pertinent information they will need while in your building and everyone has a smooth and seamless interaction. Plus you get analytics about all the interactions so you can be assured you are providing the best customer service possible. 

2. Wayfinding

Let's say you're walking into a new office building for the first time and you need to find a particular conference room. You find a map of the building but let's be real, there are a lot of hallways and floors.

That traditional static map of the building doesn't show the elevator that is getting maintenance this afternoon or the hallway that is blocked off for a new tile facelift.

And it certainly can not answer questions you may have.

An unfamiliar building can start to feel like a maze real fast, especially if you're in a rush. Imagine a strategically placed PRSONAS™ DXP solution that eliminates any frustrations and asks you where you need to go. You have a refreshing and simple interaction with a conversational animated character that immediately makes you feel less stressed and helps you navigate your way straight to the conference room you need. And it also points out the restroom along the way in case you need a quick pitstop. the PRSONAS™ DXP displays the directions on a screen but you can scan them to your phone as well so you won't have to remember ALL the details. 

Your guests arrive on time, refreshed, and thinking that interaction was pretty cool. You have the ability to update the necessary information about elevator maintenance and hallway retiles on the fly so your visitors and your employees have the best experience possible. 

3. Employee Engagement

Your employees are the backbone of your company. Keeping them motivated and inspired through everything is one of the most important parts of any company's culture. However, a lot of the ways that management teams try tend to fall flat. An inspirational quote hanging on the wall or a quarterly pizza party may create excitement for a day or a moment, but don't do much when it comes to the next stressful workday. PRSONAS™ DXP solutions are able to create a human user experience and integrate with existing enterprise platforms, preserving your current software investments all while communicating with employee core company values that are memorable long after the work day is finished!

4. Multilingual

Having a diverse workforce and clientele opens up so many different opportunities but making sure that everyone feels welcomed and can communicate in their native language is key to cultivating such an environment. Hiring translators for every possible language is early impossible (and pricey) but with PRSONAS™ DXP, anyone can walk into your office or business and instantly have someone they can communicate with. They can be programmed to deliver information in hundreds of languages as well as communicate via messaging, text, voice, and video too!

5. Accessible

Did we mention sign language? PRSONAS™ units are proficient in American Sign Language. They can effectively deliver it with realistic facial expressions and head movements too. They provide any information about your company and inform anyone who is a part of the Deaf and Hard of Hearing community or anyone who uses sign language for any other reason. Making your company a comfortable and accessible place no matter who walks in the door is key to a solid customer service experience. 

Out with the old and in with the new...

These are just a few of the ways a PRSONAS™ DXP solution helps your workplace to be more efficient!